Future Finance Solutions

What To Do If You Get Negative Reviews?

November 18, 2021 by · Leave a Comment 

It is not easy reading negative reviews. The best solution is to answer the review as timeously as possible. This will defuse any animosity growing in the consumer and hopefully quell any further negativity. This will also show the integrity of the business taking ownership of any wrongdoing.

The business receiving the negative review can take it as feedback to improve their product or customer service and move forward. Using the feedback to positively change their policies and ensure that they give 100% in the future. Sites such as Revdex.com, Yelp, or Complaints Board are set up for assisting both the business and the consumer.

How to deal with negative reviews:

Always be honest and explain to the customer the business side of the situation and apologize and offer to replace a faulty product or revisit a service that was not as advertised.

It is advisable to take the conversation offline this will give both the business and the consumer more scope for talking through any misunderstandings. The quicker the negative review can be addressed the better for all parties concerned.

File a report at Revdex.com

Revdex.com is set up to allow you to file reviews here is where you can add your reviews https://www.revdex.com/add. A feature that is beneficial on Revdex.com is that you can add a review about any company or business even if they do not have a profile on the site.